Refund Policy

Thank you for shopping at vivmartallkix. We want you to love every purchase. If something isn't right, you have 30 days from the date you receive your order to request a return or exchange.

Return Conditions (Eligibility)

To qualify, items must meet all of the following:

Unused, unworn, unwashed and in their original, resalable condition.
Returned with all original packaging, tags, labels and included accessories intact.
Return requested within the 30-day window, with your order number and proof of purchase (order-confirmation email or order screenshot).

Returns may be rejected if the item shows signs of use, or if the original packaging is damaged or incomplete.

Non-Returnable Items

The following items cannot be returned:

Custom-made or personalised goods.
Hygiene-sensitive items (e.g. opened beauty, skincare or intimate products) for safety and health reasons.
Clearance and final-sale products (marked as such at checkout).
Items damaged due to customer misuse, improper assembly or self-modification.

How to Submit a Return or Exchange

Email our customer-support team at service@vivmartallkix.com within the 30-day window.
Include your order number, clear photos of the product and its packaging, and a brief reason for the return.
Our team will review your request and, if approved, send you a Return Authorisation along with our designated return address.
Do not ship anything back before receiving written approval — unauthorised returns may not be accepted or processed.
Repack the items securely, follow our shipping instructions, and send to the provided address. We will notify you of the inspection result and proceed with your refund or exchange.

Return-Shipping Costs — Who Pays?

Change-of-mind returns (buyer's choice): You are responsible for the return-shipping costs. The original outbound shipping fee is non-refundable.
Defective, damaged-on-arrival or incorrectly shipped orders (our fault): We (vivmartallkix, operated by Changchun Angyu Technology Co., Ltd.) will cover the eligible return-shipping costs. Please provide photo evidence of the defect, damage or wrong item.

Refund Timeline

Once your returned item passes inspection and your refund is approved, the amount will be credited back to your original payment method. Please allow 5–10 business days for your financial institution to process and post the refund. Processing delays from payment providers are beyond our control.

Order Cancellation

Orders can be cancelled for a full refund before dispatch or before production is completed. Once shipped, cancellation is no longer available — you may then start a return after receiving the package, per this policy.

Company Information

Operating Company: Changchun Angyu Technology Co., Ltd.
Address: Unit 701, Building 5, Yuxuan Jiayuan, Jingyue Development Zone, Changchun City
Support Email: service@vivmartallkix.com
Contact Phone: 19192452603
Business Hours: Monday to Friday, 9:00 AM – 5:00 PM